Terms & Conditions


If you haven't done so before, you will need to complete a comprehensive initial consultation form (for new clients).  This is done (and held) on the Ovatu booking system (through Idunn's Garden Therapies) and may then be accessed at any time by the individual.

This can be followed by a (FREE) telephone consultation to discuss. You will be asked if you have any particular concerns or requirements. This is to help ascertain the most appropriate treatment plan for you and also to help you be clear about the treatment taking place.

This can take a little time, but is necessary for building up a picture of your treatment needs and whether or not any treatment will be suitable. As such it is important that you are honest about any conditions that you may have, plus your current lifestyle.

This needs to be completed at least the day before to allow appropriate time for a treatment plan and any aromatherapy blends to be formulated (where applicable).

In addition, a Privacy Notice plus Covid-19 declaration will need to be completed at least the day before treatment. Again, these will be sent separately.


⦁ Please review any paperwork that your have filled in before to ensure it is correct.
⦁ Please keep any meals light
⦁ Avoid drinking alcohol or taking any recreational drugs
⦁ Ensure you drink plenty of water and bring a bottle with you in case you are thirsty (hopefully we'll be able to offer you a drink again soon, but under current Covid guidelines you will need to bring your own).
⦁ Please wear loose, comfortable clothing.
⦁ For foot reflexology, where possible, please wear loose fitting trousers, shorts or a skirt/dress that enables access your lower leg up to the knee.

If you are currently being treated by your GP or other medical professional, please seek their advice before booking an appointment.

⦁ Inflammation, bruising and acute injury (prevents massage/reflexology to that specific area until healed)

If you are diagnosed with the following, please check with a GP or other medical professional before attending:

⦁ Arthritis
⦁ Epilepsy
⦁ Diabetes - you may want to consult your GP if you are having any difficulty in managing the symptoms associated with diabetes (please note: massage and reflexology have potential benefits (link to diabetes.co.uk) and I regularly give treatments to people diagnosed with diabetes).

You will be required to either sign a disclaimer stating that you have taken appropriate medical advice and are happy to proceed (depending on the condition, so please contact me to enquire). Please note that all information is kept in confidence as per the Privacy Notice.

The following conditions will need a note from your GP or other medical professional stating that they are happy for the chosen therapy to proceed:

⦁ Angina
⦁ Arteriosclerosis
⦁ Cancer (if suspected or currently under Oncology)
⦁ Deep vein thrombosis (after at least 3 months)
⦁ Emphysema
⦁ Haemophilia
⦁ Heart Attack (after 3 months post attack)
⦁ Heart Failure
⦁ High Blood Pressure (only if uncontrolled, ok if stable and on medication)
⦁ Oedema (depending on the cause)
⦁ Previous stroke or Transient Ischaemic Attack (TIA)
⦁ Severe sudden headaches (with no previous history of similar).
⦁ Unstable blood sugar levels

Please note that this list is not exhaustive, if in doubt, please get in touch.


The following will prevent a treatment taking place:

⦁ Any symptoms or situations that might indicate possible infection with Covid-19 (please see separate Covid-19 declaration - sent separately after booking).
⦁ Any form of infectious disease, infection or fever, e.g. diarrhoea and vomiting, or infectious skin diseases and disorders
⦁ If you are under the influence of alcohol or illegal drugs


As a courtesy, please inform your midwife that you are planning to attend appointments. If you are under consultant care you will need to check with either your midwife and/or consultant that the therapies offered are considered appropriate for you (as there are some instances where massage, reflexology and aromatherapy would not be suitable).

You will be required to either sign a disclaimer stating that you have taken appropriate medical advice and are happy to proceed. Please note that all information is kept in confidence as per the Privacy Notice.


Please ensure that you arrive on time for your pre-scheduled appointments. We will make every effort to accommodate any changes due to lateness, but in the event that you are late, Doncaster Wellbeing cannot be held accountable for loss of treatment time.

Doncaster Wellbeing reserves the right to refuse treatments where they feel the client is at risk. If this situation occurs, an alternative therapy may be offered (if possible).


Doncaster Wellbeing reserves the right to refuse treatments to anyone deemed to be behaving inappropriately, or under the influence of drugs or alcohol, with no refund.

Any inappropriate suggestions, requests or physical behaviour will result in the treatment being terminated immediately and may also result in you being reported to the police.

Please note that these terms and conditions relate to activities carried out by Nicola Wall t/a Doncaster Wellbeing and your access to this, they do not relate to the shop site (this has separate T&Cs listed on the shop site).

In addition to these Terms & Conditions, a Covid 19 Policy is also in operation.  Some of the information contained within the Covid 19 policy may supercede what is contained within this page.


Nicola Wall (t/a Doncaster Wellbeing and Idunn's Garden Therapies) is a qualified therapist, included on the Federation of Holistic Therapist's Accredited Register and is insured to practice by Balens Ltd.


If you have any complaints, please contact us in the first instance, so that we can look to discuss this with you. If after discussion you feel that the matter is not resolved, we are happy to give you further information as to how you may escalate your complaint.


You may not reproduce, republish, distribute, display, download or otherwise copy any of the contents of this website with prior express written permission from Nicola Wall.